Head Business Development, Exams India

Date: 17 Apr 2024 Location: New Delhi, Delhi - 110017, South Asia, IN Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\xe2\x80\x9322 we reached 650 million people.
Pay Band \xe2\x80\x93 7 / F
Department - Exams
Contract Type \xe2\x80\x93 Indefinite
Location \xe2\x80\x93 India
Requirements \xe2\x80\x93 Candidates must have the legal right to work in India.
Closing Date \xe2\x80\x93 28th of April 2024
Purpose of Role:


The purpose of this role is to deliver the market-led, integrated Business Development & Sales plan aligned with Global/Regional Exams strategy, in order to leverage opportunities and create value. This role is ultimately responsible for building and managing demand, ensuring capacity fill, delivering income/surplus targets, and overseeing quality of the B2C customer experience. The postholder will build and manage key client accounts and partnerships across the country. The postholder will work closely with marketing and communications colleagues in country and within the region.


Main Accountabilities:
Commercial planning

• As part the business development team, contributes to the development and delivery of Customized, local business development initiatives (within a specific area of product/market/customer focus), which are capable of achieving agreed targets (e.g., on margin, income, impact and take up) and are aligned to relevant corporate and regional priorities.

• Analyses and assimilates multiple commercial data sets and indicators (e.g., profitability, market dynamics, competitive potential, volumes, sales effectiveness, fundraising/partnership targets etc.) to produce tailored reports on performance and trends that assist more senior management in identifying areas for new, additional or modified business development activity.

• Delivers income/surplus targets, working with Operations on commercial feasibility.

Market & customer intelligence

• Keeps updated and has extensive knowledge of the market within their area of focus, from both a supply and demand perspective.

• Monitors local market-, customer- and related information and feedback relevant to their area of focus, to support the maintenance of BC\xe2\x80\x99s commercial competitive edge and professional reputation. Highlights to senior management when remedial action is required and makes suggestions about possible solutions, based on previous experience and knowledge of standard business practices.

• Shares intelligence and ideas to support senior managers in identifying/ developing new business development strategies and plans.

• Contributes to Demand Planning, achieving high levels of sales forecasting accuracy and embed Global framework at Country/Geography level.

• Supports Marketing Plan and review effectiveness.

• Supports Customer Services Plan and review effectiveness.

Winning business

• As part of a wider team, provides professional input to support the development of high quality, competitive and customer/market-focused bids, tender submissions, programme plans and sponsorship appeals, which are capable of generating specified commercial returns and cultural relations impact.

• Recognises limits of own knowledge and draws appropriately on the technical/professional/functional expertise needed from other colleagues to ensure local business development initiatives are based on high quality content, accurate costing, sound commercial/contractual terms, appropriate risk mitigation measures and are aligned to corporate priorities and plans.

Account & stakeholder management

• Plans for, establish and maintain nominated account/stakeholder/partner or sponsor relationships, in accordance with the relationship strategy and objectives set out in country priorities.

• Supports global colleagues to manage our relationships with key local/global partners and projects, including business development, key account management, contract renewal

• Leads and embeds excellent Business Pursuit and Account Relationship Management aligned with Global/Regional frameworks.

Brand/product knowledge & promotion

• Builds effective working relationships with a variety of SBU and regional colleagues, and a range of information-gathering techniques, to maintain a full and current understanding of product/programme/sector developments and priorities.

• Contributes to the planning, monitoring, execution and evaluation of promotional, marketing, PR and outreach collateral/activities within their area of product/programme/customer/market focus.

Leadership & management

• Line manages country BD colleagues

• Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and internal customer deliverables over a monthly to quarterly time horizon

• Identifies requirements and provides platforms for upskilling and knowledge/skills exchange within country.

• Contributes to the development, delivery or commissioning of training support to maintain and improve business development effectiveness of colleagues on a range of commercially related topics

• Enables a climate of constructive feedback and productive workplace performance.

• Supports the development of wider strategy within the country

Others

• Monitors and drives improvement in exams security and compliance, risk management, child protection, information governance and other related areas.

Role specific knowledge and experience


Minimum/essential

• 6 years\xe2\x80\x99 relevant experience in BD lead role
• Line management experience
• Demonstrable experience of sustaining and/or growing a product/service in line with strategic priorities for income and impact
• Significant experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward
• Experience of Developing bids, costing and pricing for opportunities including the tailoring of value propositions to meet market needs

A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\xe2\x80\x99s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \xe2\x80\x98ASK HR\xe2\x80\x99 email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.