Job Description

Location: Mumbai, IndiaLooking for an experienced professional to lead account management and customer success for a fast-growing tech-enabled organization. The ideal candidate will focus on enhancing customer experience, building strategic relationships, and driving business growth.Your Future Employer: is a trailblazing company revolutionizing industry operations with advanced software solutions. Backed by globally recognized investors, the organization delivers innovative, impactful services across multiple sectors.Responsibilities:

• Owning customer outcomes by ensuring their success metrics are achieved.
• Building and nurturing long-term relationships with key stakeholders.
• Improving customer experiences, delivering measurable value, and enhancing retention.
• Establishing an effective feedback loop to align product innovations with customer needs.
• Representing the organization's values and fostering a customer-first culture.
• Recruiting, mentoring, and managing a high-performing customer success team.

Requirements:

• MBA or engineering degree preferred, with experience in fast-paced and dynamic environments.
• 6+ years of experience in a leadership role focused on customer success or account management in SaaS or supply chain domains.
• Demonstrated ability to manage enterprise customers and meet revenue or retention targets.
• Strong communication, decision-making, and process-oriented skills.

What's in it for you?

• Opportunity to lead and shape high-impact initiatives with significant autonomy.
• Be part of a rapidly growing organization with cutting-edge technology.
• Gain exposure to strategic decision-making and work with top industry leaders.

Reach us:If this role aligns with your career aspirations, write to with your updated CV for a confidential discussion.Disclaimer:Crescendo Global specializes in senior to C-level niche recruitment. We embrace diversity and do not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you don't hear back within a week, kindly assume your profile hasn't been shortlisted.Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Profile Keywords: Crescendo Global, account management, customer success, consulting, logistics, project management, enterprise projects, supply chain consulting

Crescendo Global