Job Description

Job Title: HCM Business Advisory AnalystLocation: BangaloreNote:

• Specific/ mandatory skills: Good communication skills
• Open to considering fresher candidates (Yes/No): Yes
• Open to considering relocation/ non-local candidates (Yes/No): No
• Contract duration: 6 months
• Shift timings: APAC & UK
• Number of days work from office: 3-4

Role DescriptionThe team will be responsible for providing first level resolution for all queries related to HR policies and applications. The role requires mastery of a high number of HR topics across APAC.Your key responsibilities

• Being the first point of contact for employee queries on HR policies & across Asia
• Be a subject matter expert on HR systems like Workday, Service now, Oracle PeopleSoft and represent HR Ops in new product launches, operational excellence initiatives
• Thorough knowledge of policy queries like Provident fund, income tax, payroll and benefits across regions and work closely with payroll, Benefits and Rewards teams.
• Partnering with HR advisors, HR product owners, HR IT, Onshore HR to offer holistic solutions to employees.
• Spearhead employee outreach initiatives on cyclical themes for employees.
• Work on established standards on SLA & accuracy to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues.
• Participate in automation, robotics deployments along with Project teams and product owners
• Offer solutions to employee queries via the Genesys Hotline and Chat platforms.

Your skills and experience

• Experience in query handling transaction processing preferably in a shared services environment.
• Exposure to domain areas of HR like Onboarding, Background Screening, Offboarding, Benefits and Data Management, Payroll etc.
• Good email and telephone etiquettes.
• Will to work rotational shifts (APAC & UK).
• Good client management and influencing skills.
• Customer and service orientation with strong focus on process orientation.
• Ability to follow process specifications across multiple types of transactions/ queries.
• Sensitivity to accuracy, timeliness and completeness of transactions/queries.
• Ability to sustain accuracy over repetitive transactions/ queries.
• Strong follow-through and ownership over closure of issues.
• Sensitivity to SLA driven approach, accountability based work ethic.
• Typing skills & good excel skills to be able to do reporting and data analysis.
• Familiar with the Oracle people soft tool, Service Now, Workday
• Ability to take ownership and initiative for process improvement.
• Good Communication and rapport building skills.

Rangam Infotech