Job Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company\'s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a "BPO HC & Insurance Operations Senior Associate" to join our team in "Chennai".

Position\'s General Duties and Tasks

In this Role you will be Responsible For:

• Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time.
• Stay up to date on new policies, processes, and procedures impacting the
• Strong understanding of current processes and procedures.
• Coordinate day-to-day work with the team members on meeting customer goals
• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 1 - 2 years of experience with good analytical skills.
• Candidate with good insurance knowledge
• Should have very good typing speed with minimum 21-25 WPM
• Possess excellent communication skills with strong reading comprehension and writing skills.
• Ready to work in complete Night Shift.
• Candidate should be flexible & support team during crisis period
• Ready to relocate as per the business requirement.
• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.
• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend\'s basis business requirement.