Job Description

Job Summary:

The Printer Engineer will be responsible for the installation, maintenance, and repair of various types of printers and related equipment. This role requires a strong technical background, excellent problem-solving skills, and the ability to provide exceptional customer service.

Key Responsibilities:

• Installation and Setup:
• Install and configure printers, copiers, and multifunction devices at customer sites.
• Ensure proper network connectivity and software integration.
• Maintenance and Repair:
• Perform routine maintenance and preventative checks on printing equipment.
• Diagnose and repair hardware and software issues.
• Replace faulty components and parts as needed.
• Technical Support:
• Provide on-site and remote technical support to customers.
• Respond to service calls and troubleshoot issues efficiently.
• Offer guidance on printer usage, care, and best practices.
• Customer Service:
• Maintain strong relationships with customers by delivering outstanding service.
• Address customer inquiries and concerns promptly and professionally.
• Documentation and Reporting:
• Maintain accurate records of service calls, repairs, and maintenance activities.
• Prepare and submit service reports and documentation.
• Training and Development:
• Stay updated on the latest printing technologies and industry trends.
• Participate in training sessions and workshops to enhance technical skills.

Qualifications:

• Education:
• Diploma or Degree or any Computer related certification.
• Experience:
• Proven experience as a Printer Engineer or in a similar technical role.
• Hands-on experience with a variety of printers, copiers, and multi-function devices.
• Technical Skills:
• Strong knowledge of printer hardware and software.
• Proficiency in diagnosing and repairing mechanical and electrical issues.
• Familiarity with networking and printer connectivity.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Certifications:
• Relevant certifications (e.g., CompTIA A+, Network+, OEM certifications) are a plus.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Computer hardware: 1 year (Preferred)

Work Location: In person

Application Deadline: 20/07/2024