Job Description

Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team! We're building a world where Identity belongs to you.Job Summary

• Developing and implementing comprehensive onboarding programs that align with the company's values and culture.
• High involvement/lead projects aimed towards improving/enhancing BT Onboarding, hardware, and systems.
• Excellent verbal and written communication skills
• Be a point of escalation and driver for all issues, including P1 or P0. Able to resolve Level 1 to Level 3 tickets while ensuring excellent customer service and that our SLAs are met consistently.
• Deep understanding of Okta, Jamf, Intune, and other core offerings used within the organization. SME in at least 5 of "Core Pillars"
• Connect with users for more complex issues and provide 1:1 resolution steps and a white glove experience.
• Comfortable assisting executives and other high-profile users.
• Able to communicate effectively with internal and external stakeholders.
• Advocate for promptly updating customers on ticket resolution and remain a point of contact until the issue is resolved.
• Understand and utilize available internal and external documentation.
• Able to document resolution steps and build documentation/resources
• Basic understanding of Mac and Windows platforms, JAMF, WS1, Okta, MDMs, Zoom room/conference rooms, peripherals, and hardware.
• Inventory and asset management, including receiving and building of hardware as well as ongoing management of asset
• Lead meetings and share results with extended teams
• Mentor to all junior technicians (P1)
• Support and oversee access cut queue (Offboarding)
• Support audits and compliance initiatives by providing accurate and timely asset data.
• Work closely with procurement, finance, and IT operations teams to ensure alignment in asset management practices.
• Collaborate with ServiceNow administrators and other developers to ensure seamless integration of HAM with other modules.

Complexity & Scope

• Frequently develops solutions to problems of unusual complexity, which require a high degree of ingenuity, creativity, and innovativeness
• Challenges are frequently unique, and solutions may serve as precedent for future decisions
• Decisions can impact the financial, employee, and/or public relations posture of the organization
• Exercises independent judgment and discretion more than 75% of the time in matters of significance
• Serves as a consultant to management and internal/external spokesperson for the IT organization on matters about its policies, plans, objectives, and business operations

Technical/Functional Skills

• Contribute/Participate actively in project work
• Comprehensive knowledge of Windows, Mac OS
• Okta Administration and Workflow creation
• Working Knowledge of Networking & Security
• Mentor Team members
• Produce coherent documentation + RCAs

Education/Certifications

• Bachelors in Computer Science, Information Systems or related technical degree
• Okta Certified Admin
• Jamf 200
• Apple Certified Support Professional
• CompTIA Network+
• CompTIA Security+
• CCNA

What you can look forward to as an Full-Time Okta employee!

• Amazing
• Making
• Fostering

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this to request an accommodation.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .U.S. Equal Opportunity Employment InformationIndividuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status. This information helps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitable hiring practices.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay TransparencyOkta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, .Voluntary Self-Identification of Disability
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Expires 04/30/2026 Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability?A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.The foundation for secure connections between people and technologyOkta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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