H2r Services Specialist
Year Hyderabad, Telangana, India
Job Description
Summary Location: Hyderabad #LI HybridAbout the role:
To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client groupYour responsibilities include, but not limited to:
- Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
- Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- Perform user administration tasks (e.g. access management) -Assist in tracking service requests and troubleshoots \xe2\x80\x93 support the analysis of error messages and questions.
- Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
- Prepare reports on the evaluation of services and processes.
- Provide assistance to P&O Services projects at country or BU level -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
- Minimum 3 years of experience into HR Operations.
- Minimum Bachelors, Preferably MBA- HR.
- Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting purposes\xe2\x80\x8b
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Job Detail
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Job IdJD3492297
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear