Job Description

Your Responsibilities


The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guest to the aircraft.
• Deplaning guest form the aircraft.
• Providing assistance to guest if any special need: wheelchair, NTL, etc.
• Handle documents: GD, crew sign, collecting departure and arrival immigration card.
• Asking 7 mandatory security questions to all passenger that check-in their luggage.
• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

Your Traits

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
• Possess good interpersonal and communication skills
• Able to work on shift.



We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.