Job Description

Position : Guest Service Supervisor/Team Leader

Job Purpose :

To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of servers and casual staff. Ensuring colleagues work together and are delivering good guest experience according to company policies, procedures, programs, and performance standards.



Well versed and knowledge on the restaurant menu, promotional activities and other relevant issues concerning the restaurant and act as an ambassador to it.

To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery

Ensure the proper appearance and grooming of assigned colleagues

To supervise a station and ensure that standards are maintained at all times

To ensure the smooth preparation of the restaurant side-stations and table set-ups as per the standards

To handle a loud, intoxicated or abusive guest

Operate in a safe and environmentally friendly way to protect guests and colleagues' health and safety, as well as protect and conserve the environment

Work in close cooperation with the kitchen and stewarding as well as the cashiers to ensure a smooth-running operation

Handles all guest complaints and takes corrective action as needed

To continuously collect feedback from guests and report it back to the restaurant manager on a regular basis

Directs assignments roster to be maintained accurately

Maintains a hospitable and team atmosphere with fellow staff.

Upsell alcohol beverages to guests

Trains new employees and monitors their activities

Comply with the restaurant environmental, health and safety policies and procedures.

Attends periodic and regular trainings and meetings.

Ensure that all front of house and guest areas are well maintained at all times

Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

Education Qualification

Diploma in Hotel Management / Bachelor in Hotel Management

Minimum 1 year of experience in Fine Dining Restaurant as Senior Associate or Supervisor.

Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person

Speak with the employer
+91 9154965322
Expected Start Date: 05/08/2024