Guest Service Representative
Year Makarpura, Vadodara, Gujarat, India
Job Description
b'
We are currently seeking for passionate and dynamic guest focused Sweet, Namkeen, Food & Beverage Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a GSA - Food & Beverage, you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance of the Director of Food & Beverage and will include key responsibilities such as:
- Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition
- Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions
- Achieve all individual Hotel Food & Beverage sales targets in your area by maintaining and creating a close relationship with customers
- Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc. to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity
- Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business
- Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints
- Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date Account & Contact Database in the property management system as well as maintain end of month production reports
- Update the hotels on the negotiation / progress of every event and use the technology available for communication and client correspondences
- Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies
- Participate in any Training and Development programs as recommended by the senior management
- Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Customer Service Representative (night shift) | AML/transaction monitoring experience must
Ambattur, Chennai, Tamil Nadu -
-
Job Detail
-
Job IdJD3324178
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMakarpura, Vadodara, Gujarat, India
-
EducationNot mentioned
-
ExperienceYear