Guest Service Associate F&b Service

Year    Khopoli, Maharashtra, India

Job Description


Key Responsibilities:People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
  • Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Accor

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Job Detail

  • Job Id
    JD3349882
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Khopoli, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year