Job Description

The Guest Service Associate is responsible for providing outstanding customer service and creating a welcoming and positive atmosphere for all guests. This role involves assisting with check-in/check-out procedures, answering inquiries, resolving complaints, and ensuring guest satisfaction throughout their stay or experience.

Key Responsibilities :

• Customer Service :
• Greet and assist guests in a friendly and professional manner.
• Handle guest inquiries, requests, and concerns promptly and effectively.
• Provide guests with relevant information about hotel amenities, services, and local attractions.
• Ensure guest satisfaction by addressing any issues or complaints.
• Check-in and Check-out :
• Manage the check-in and check-out process for guests, ensuring a smooth and efficient experience.
• Verify guest identification and ensure payment information is accurate.
• Assign rooms and provide keys to guests, ensuring special requests are noted and fulfilled.
• Reservations and Booking :
• Assist guests with making, modifying, or canceling reservations.
• Update booking records and ensure accuracy of guest information in the system.
• Process special requests for guests, such as room preferences or amenities.
• Administrative Duties :
• Maintain accurate guest records and documentation.
• Process payments and issue receipts.
• Handle cash, credit card transactions, and other forms of payment.
• Collaboration and Communication :
• Work closely with housekeeping, maintenance, and other departments to meet guest needs.
• Communicate with team members to ensure efficient service delivery.
• Assist in training new staff members and providing ongoing support to colleagues.
• Problem Resolution :
• Address guest complaints and concerns with empathy and professionalism.
• Resolve issues in a timely manner or escalate to a manager if necessary.
• Follow up with guests to ensure satisfaction after resolving any issues.
• Maintaining Cleanliness and Orderliness :
• Ensure that the front desk and lobby areas are clean and welcoming.
• Assist in ensuring that all guest areas are well-maintained.
• Promoting Services and Upselling :
• Promote additional services, amenities, or upgrades to guests, such as dining options, spa services, or room upgrades.
• Provide information on special offers or packages.

Skills and Qualifications :

• High school diploma or equivalent (some positions may require a college degree).
• Previous experience in customer service, hospitality, or a related field is a plus.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with booking/reservation systems.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• A friendly, approachable, and professional attitude.
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements :

• Ability to stand for extended periods of time.
• Ability to lift light to moderate weights, such as guest luggage or supplies.

Work Environment :

• Guest service associates typically work in the front desk area of a hotel, resort, or other hospitality settings.
• Some positions may require working in other settings, such as restaurants, event venues, or entertainment establishments.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Fixed shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Speak with the employer
+91 8149751176