Job Description

WHAT YOU WILL DO:

• GSA as a central point of contact for guest inquiries and requests.


• Providing Information and Support:


• Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.


• Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.


• Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.


• Enhancing Guest Experience:


• Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.


• Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.


• Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.


Responsibilities:


• Responsible for all Guest communication via web, email, and phone


• Communication with other departments to ensure positive Guest experience


• Complete the best working processes with the system, exploiting information specific to guest needs.


• Ensure information transmission is sufficient, accurate, and exceeds guest expectations


• One Touch Guest communication in resolving issues


• Ensure the transmission of 4P's core values to guests through operation information: COMPASSION - AUTHENTICITY - KAIZEN - OMOTENASHI


WHAT IS YOUR BENEFITS?


• Competetive salary + KPI Bonus


• Discount policy of 40-50% on 4P's products and services for internal employees.


• Support staff meals in during working shift


• Insurance as regulations


• Working environment with many advancement opportunities


• Annual leave, Sick leave, Casual leave


WHO YOU ARE:

• Communication in English


• Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 9AM - 10PM) and according to Manager's arrangement; not OFF on Friday, Saturday, Sunday, and holidays


• Endure the high pressure, information & job skills will be trained


• Working in a team/Problem solving


• Empathy/Organization & Flexibility/Patience


• Listening capacity/Adaptable to work with new systems


• Basic computer knowledge


L??ng:
Th??ng l??ng
??a ch?:
Pizza 4P's India
Phong ban:
Head Office (Non-managerial Level)
H?n n?p h? s?: 14/06 -- 14/08/2024