Job Description

Job Role: Guest Service Associate

Location: DLF Cyber Hub, Gurugram

Role Brief:

We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.

Key Responsibilities

• Greeting & Welcoming Guest.
• Enhancing Guest Satisfaction
• Knowledge on products, promotions & offers
• Upselling of products
• Following SOP laid by the organisation
• Maintain cleanliness of the outlet all the time.
• System handling of billing
• Inventory management.
• Handling guest grievance
• Collaborating with team members to achieve targets

Candidate Profile:

• Min 1 year experience in Retail / QSR / Hospitality / Food industry with mandatory sales experience.
• Good Communication Skills
• Team Player
• Result oriented, with high level of motivation for self-growth
• Well groomed & presentable

If anyone is interested, feel free to call on 8700964770 (Bharti) for more details

Job Types: Full-time, Permanent

Pay: Up to ?18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Weekend availability

Experience:

• Guest services: 1 year (Required)

Work Location: In person