Job Description

Creates 100% guest satisfaction by providing Yes I Can! Genuine hospitality and by exceeding guests expectations.

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologises with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Yes I Can! Genuine hospitality
• Cleans and prepares guest rooms daily in accordance with Brand standards.
• Prepares bed and bath linens
• Cleans and straightens room
• Displays and replaces amenities and promotional materials
• Orders repairs as appropriate
• Returns articles left in rooms to Lost and Found
• Maintains supplies necessary to clean rooms efficiently
• Keeps supply trolley stocked
• Organises and cleans linen closet - removes soiled, torn or worn linen
• Notifies Housekeeping Department of stock shortages and/or malfunctioning equipment
• Handles difficult situations effectively
• Performs other duties as required to provide Yes I Can! Service and teamwork
• Follows Brands policies with regard to Do Not Disturb rooms
• Follows Hotel guidelines for proper turndown procedures
• Assist with the Hotel pressing service in the evening as required
• Contribute to customer satisfaction by delivering items to customers upon request.
• Maintains the tracking of all delivered items through proper documentation.
• Provides customer satisfaction by cleaning 16 rooms daily (at 28 minutes per room) according to operational policies and standards.
• Cleans bathroom areas
• Vacuums rooms as required
• Reports maintenance requests and replacement orders
• Replaces and/or empties vacuum cleaner bag daily
• Cleans trolley and vacuum cleaner on a regular basis
• Ensures quality and quantity of the contents of the linen closet by organising and cleaning it
• Checks stocks daily
• Notifies Housekeeping Department immediately if any stock shortages exist
• Pulls a damaged or rewash linen and returns them to the Housekeeping Department.
• Adheres to Hotel policies and procedures
• Attends work on time as scheduled
• Follows hotel grooming and dress standards
• Follows safety and security rules and procedures
• Knows and follows safety procedures concerning blood-borne pathogens
• Keeps immediate Supervisor promptly and fully informed of all
• problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.

Radisson