Job Description

Designation : Guest servicing officer / Guest relations executive

Exp : 1-3 yrs

Job location - North Goa (candidate staying in Goa will be considered)

JD

Duties and Responsibilities:

? Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review

? Reply to guests queries through email, AirBnB, WhatsApp

? Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)

? Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages

? Be in touch with the guests during their stay to ensure high levels of guest satisfaction

? Point of contact for apartment owners: explain rental service operations to them, get them on-board & maintain rapport with them over time

? Coordinate with apartment owners to procure missing furniture and other items for their apartment

? Curate information on things to do around the area and ensure that the document is updated in a timely manner

? Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Pl email your CV via whstapp on 7447442194

Job Types: Full-time, Permanent

Pay: ?10,288.66 - ?28,064.98 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person