Job Description

Job Role: Guest Service Associate

Vacancies: 2

Candidate Location: Applicants who are local residents in Goa will be given a special preference

Job Location: Carona, Aldona, Goa

Key Responsibilities:

• Greet and seat guests promptly and courteously
• Cleaning and setting tables and placing seasonal decorations, candles, and table cloths
• Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender
• Serve food and beverages to guests in a timely and efficient manner
• Keeping menus clean and presenting them to customers
• Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service
• Clearing tables and preparing them for the next customers
• Assisting in cleaning and opening or closing tasks
• Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away
• Transporting used linen to or from the laundry or housekeeping section
• Upsell food and beverage items by highlighting specials, seasonal offerings, and menu pairings
• Maintain cleanliness and organization of dining areas, including table settings and service stations
• Collaborate with kitchen and bar staff to ensure accurate and timely delivery of orders
• Stay informed about menu changes, new items, and seasonal promotions
• Participate in team meetings and training sessions as required
• Adhere to all health and safety regulations and standards
• Take personal responsibility for the service experience of all guests in your designated area
• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section
• Give guest service the highest priority
• Display professional behavior at all times
• Avoid offensive or impolite language
• Report any accidents / incidents to the Manager
• Follow-up on any guest questions or queries immediately and if you don't know the answer, check with your Manager
• Carry out any other reasonable duties and responsibilities as assigned
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

Eligibility requirements of the candidates:

• Proficiency in English and Hindi
• Excellent communication and interpersonal skills
• Strong customer service skills and ability to provide excellent guest experience
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Knowledge of food and beverage trends, menu items
• Attention to detail and ability to work with minimal supervision
• Availability to work on a break shift, including weekends and holidays
• Basic math skills and ability to handle cash transactions
• Physical stamina to stand for long periods and lift heavy trays
• Willing to work in a break shift
• Valid Bike License

Salary (in-hand): 12000 monthly

Salary after probation: Based on performance and willingness to work for at least a year

Training/ probation period: 3 months

Accommodation/Assistance in finding accommodation: Yes

Benefits:

3 meals provided on work days

Share on service charges + tips (distributed every 2 months)

Selection Process:

Personal Interview (in person/online)

1 week trial

Final Interview & Selection

Job Type: Full-time

Pay: From ?12,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

License/Certification:

• Bike license (Required)

Location:

• Goa, Goa (Required)

Work Location: In person