Job Description

:First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you'll mostly be:xe2x97x8f Kicking off truly memorable guest experiences with the warmest of welcomesxe2x97x8f Acknowledging IHG Rewards Club members and returning guests in person or over the phonexe2x97x8f Taking, managing, and receiving payments for guest bookingsxe2x97x8f Making the check-in and check-out process feel swift and seamlessxe2x97x8f Staying one step of our guests' needs to anticipate requests and offer tailored recommendationsxe2x97x8f Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendationsWhat We need from you:xe2x97x8f Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toxe2x97x8f Your problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesxe2x97x8f Fluency in the local language - extra language skills would be great, but not essentialxe2x97x8f Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skillsWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?About the Team:Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Innxc2xaexefxb8x8f we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Innxc2xaexefxb8x8f family.

IHG Hotels & Resorts