Job Description

Company DescriptionAccor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

• An opportunity to be with worlds preferred hospitality company.

• Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist BenefitsPrime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
• Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

QualificationsHotel Management Degree and other relevant qualifications

Accor