Job Description

Responsibilities

• Offering front desk assistance to clients
• Handling guest requests and reservations
• Managing administrative tasks like processing payments, cash handling and delivering any mails
• Welcoming guests on arrival and providing complete assistance during their stay
• Resolving any conflicts or tensions
• Monitoring check-ins and check-outs
• Preparing stay confirmation letters, cancellations or any alterations
• Verifying guest details upon arrival and allocating guest rooms
• Coordinating with the other staff members and departments to ensure customer satisfaction
• Communicating with the Customer Service Representatives about any promotional offers
• Assisting in pre-registration activities or extended stay requests
• Providing information on transport, restaurant facilities and sightseeing locations to guests
• Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
• Processing any special requests
• Managing all operations adhering to the hotel policies and regulations
• Maintaining and updating guest details on a timely basis

Requirements

• Bachelor's degree in Hotel Management or relevant field
• Certified course in Hospitality Management is preferred
• Prior experience in Customer Service Department
• Strong problem solving ability
• Ability to work in stressful situations and for long hours
• Ability to maintain confidentiality of guest information
• Excellent communication skills
• Display a friendly and professional demeanor at all times
• Familiarity with online booking system and Microsoft Office Tools
• Proactive and a team player
• A good listener and driven by customer satisfaction
• Excellent time management skills
• Exhibit good coordination skills
• Knowledge of hospitality industry standards and regulations
• Highly motivated
• Good marketing skills

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8750021414