Job Description

Assist in creating a warm and welcoming environment for our guests Ensure that guests are seated and provided with menus promptly Ensure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required Proven experience as F&B Associate representative, agent or relevant position Familiarity with office machines (eg fax, printer etc) Knowledge of F&B management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation High School diploma; additional qualifications will be a plus

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