Job Description

Position Summary:

As a Guest Relationship Officer, you will be the first point of contact for guests and visitors, ensuring they receive a warm welcome and exceptional service. Your role will involve managing guest inquiries, resolving issues, and maintaining a high standard of hospitality to enhance the overall guest experience.

Key Responsibilities:

• Guest Reception:
• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Provide information about the company, facilities, and services available.
• Guest Services:
• Address and resolve guest complaints and concerns promptly and effectively.
• Coordinate with various departments to fulfill guest requests and ensure their needs are met.
• Arrange for special services such as transportation, restaurant reservations, and event tickets.
• Communication:
• Maintain clear and effective communication with guests, ensuring they are informed about all aspects of their stay.
• Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Handle incoming calls and emails, responding to inquiries and providing assistance as needed.
• Customer Relationship Management:
• Build and maintain positive relationships with guests, encouraging repeat visits.
• Collect and record guest feedback, suggesting improvements to enhance the guest experience.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Administrative Duties:
• Maintain accurate records of guest interactions and transactions.
• Prepare and submit reports on guest feedback, complaints, and service improvements.
• Ensure the front desk and reception areas are tidy, organized, and well-stocked with necessary materials.
• Safety and Security:
• Monitor and enforce safety and security procedures for guests and staff.
• Handle emergency situations with calm and professionalism, following company protocols.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and familiarity with customer relationship management (CRM) software.
• Ability to work flexible hours, including weekends and holidays.

Personal Attributes:

• Friendly and approachable demeanor.
• High level of professionalism and personal integrity.
• Ability to handle stressful situations with composure.
• Strong organizational skills and ability to multitask.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Friendly and supportive work environment.

Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9500142431