Job Description

Guest Relation executive Responsibilities

• Review guest arrival lists to offer a warm greeting.
• Attend to distinguished visitors (such as VIPs) and respond to their questions.
• Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)
• Promote services and provide information about amenities, the neighborhood, and venues.
• Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis.
• Assure that health and quality standards are met.

Guest Relation executive Requirements

• A bachelor's degree in hospitality management or another related discipline is required.
• 2+ years of experience working as a Guest Relations executive, Hotel Manager, or other related position.
• A professional certification in hotel management may be preferred.
• Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.
• Excellent communication abilities, both written and oral.
• Outstanding interpersonal and organizational skills.
• Excellent time management abilities.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Jadwal:

• Day shift
• Monday to Friday
• Weekend availability

Tunjangan:

• Health insurance
• Paid time off

Experience:

• total work: 1 year (Preferred)

Work Location: In person