Job Description

Summary :

We are seeking a highly skilled and experienced Guest Relationship Executive to join our team. As a Guest Relationship Executive, you will play a key role in ensuring that our guests have an exceptional experience and in building long-term relationships with them.

Key Responsibilities

• Develop and implement effective guest relationship strategies to enhance guest satisfaction and loyalty.
• Manage the reception area, ensuring a professional and welcoming environment for guests.
• Build and maintain relationships with guests, responding to their needs and resolving any issues promptly.
• Coordinate guest services, such as transportation, reservations, and other requests.
• Monitor and analyze guest feedback, providing regular reports to management.
• Collaborate with internal teams, including operations, sales, and marketing, to ensure alignment and consistency in messaging.
• Develop and maintain knowledge of local attractions, events, and services to provide recommendations to guests.

Requirements

• Male candidate
• Married or having own vehicle (due to the nature of the job, which may require travel and flexibility)
• 3-5 years of experience in hospitality, customer service, or a related field
• Proven track record of success in building strong relationships with guests and providing exceptional customer service
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work under pressure and meet deadlines
• Strong analytical and reporting skills

Preferred Qualifications

• Bachelor's degree in Hospitality, Customer Service, or a related field
• Professional certification in hospitality or customer service (eg, CHA) is an asset
• Experience working in a fast-paced environment, with multiple priorities and deadlines

Work Schedule

• 6 days a week (Monday to Saturday)
• Working hours: 9:30 am to 6:00 pm

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift

Experience:

• total work: 4 years (Preferred)

Work Location: In person

Speak with the employer
+91 9988249788