Job Description

Please Note : This Walkin interview
Job Title:

Guest Relationship Executive
Languages: English, Hindi, Kannada

Gender : Female only

Job Summary:

The Guest Relationship Manager (GRM) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:

Guest Experience Management

• Greet and welcome guests, ensuring a warm and friendly atmosphere.
• Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution

• Handle guest complaints or concerns in a professional, efficient manner.
• Coordinate with other departments to resolve issues promptly.
• Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management

• Build and maintain strong relationships with repeat guests.
• Collect and analyze guest feedback to identify trends and areas for improvement.
• Implement initiatives to increase guest loyalty and retention.

Team Coordination

• Train and guide front-line staff on best practices in customer service.
• Ensure staff adhere to service standards and uphold the company's values.
• Communicate guest expectations and preferences to relevant departments.

Operational Excellence

• Oversee the seamless execution of daily guest-facing operations.
• Maintain accurate records of guest interactions, complaints, and preferences.
• Assist in promotional activities or special events for guests.

Reporting & Analysis

• Generate reports on guest satisfaction, trends, and service performance.
• Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

• Education: Bachelor's degree in Hospitality, Business Management, or related field preferred.
• Experience: 1-3 years in a customer service or hospitality role.

Skills:

• Excellent communication and interpersonal skills.
• Proficiency in CRM software and MS Office Suite.
• Multitasking and organizational skills.
• Ability to work in a fast-paced, dynamic environment.

Personal Attributes:

• Empathy and a customer-first attitude.
• Attention to detail and a proactive approach.
• Professional demeanor and appearance.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Experience:

• Customer relationship management: 1 year (Required)
• Hotel management: 1 year (Required)

Work Location: In person

Speak with the employer
+91 9741865382
Application Deadline: 28/12/2024