Job Description

Objective:
To manage and exceed guest expectations during their stay at AirBnB properties, ensuring a seamless experience that leads to a five-star rating and excellent organic feedback.Key Responsibilities:
Pre-Check-In Phase:

• Communicate with guests to understand the objective of their trip and set expectations for the stay. xe2x80xa2 Collect necessary guest identification and complete verification processes. xe2x80xa2 Provide suggestions for cab or scooter rentals based on guest needs. xe2x80xa2 Address early/late check-in requests and coordinate approvals. xe2x80xa2 Confirm that the property is guest-ready by coordinating with housekeeping and maintenance teams. xe2x80xa2 Share all relevant information with guests via WhatsApp, including: xe2x80xa2 Location pin xe2x80xa2 WiFi password xe2x80xa2 House rules and instructions

Check-In Phase:

• Personally greet guests upon arrival to create a welcoming experience. xe2x80xa2 Assist guests with parking and property entry. xe2x80xa2 Conduct a property walkthrough to familiarize guests with all amenities and features. xe2x80xa2 Provide tailored recommendations for dining, sightseeing, and activities based on guest preferences. xe2x80xa2 Help guests finalize or adjust their itinerary to ensure an enjoyable stay.

Check-Out Phase:

• Coordinate with cleaning staff to schedule housekeeping immediately after check-out. xe2x80xa2 Personally supervise housekeeping to ensure the property is guest-ready. xe2x80xa2 Verify stock of cleaning supplies and ensure all necessary items (bedding, linen, toiletries) are replenished. xe2x80xa2 Ensure the property is reset for the next guest, including: xe2x80xa2 Changing lock codes (if applicable). xe2x80xa2 Restocking food or beverages provided as part of the stay. xe2x80xa2 Handle forgotten items by contacting the previous guest and arranging for return. xe2x80xa2 Inspect the property for any breakages or missing items, and communicate with the guest to resolve issues.

Skills and Qualifications:

• Excellent verbal and written communication skills. xe2x80xa2 Strong organizational and multitasking abilities. xe2x80xa2 Customer-centric mindset with the ability to anticipate guest needs. xe2x80xa2 Problem-solving skills and ability to remain calm under pressure. xe2x80xa2 Familiarity with local attractions, dining options, and transportation services. xe2x80xa2 Basic proficiency with WhatsApp, Excel, and Word. xe2x80xa2 Availability to work flexible hours, including weekends and holidays.

What is Offered:

• Hands-on training in guest relations and property management. xe2x80xa2 Opportunities to develop customer service and hospitality skills. xe2x80xa2 A friendly and supportive work environment.

This is a fantastic opportunity for someone passionate about hospitality and eager to learn the ins and outs of creating exceptional guest experiences.
Apply now to become a part of the team!
Location North Goa.

Samyojak Consultancy Services