Job Description

Job Overview We are seeking a Guest Relations Officer to provide top-notch customer service to clients of our restaurant. As a Guest Relations Executive, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall experience at our restaurant. You should be patient as you will act as a point of contact between our guest and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the guest are satisfied with our services. Your main objective will be to ensure an extraordinary guest experience. You should have a pleasing personality and should be an excellent conversation starter. If you have the required experience for this role, you can send in your applications to us. Responsibilities Welcome guests to our hotel with a pleasing smile. Review arrival lists and records. Receive and take care of special guests. Answer the inquiries of clients on a timely basis. Assist the other staff members in preparing welcome folders for the guests. Give the required information about different areas of our restaurant to the guests. Foresee the needs of clients and ensure guests are satisfied with our service. Build a long term association with the guests . Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday. Comply with health and safety standards (OSHS). Requirements Bachelor\'s degree in Hospitality Management or a relevant field. 2+ years of work experience as a Guest Relations Officer or a similar role. Should be a customer-oriented individual with a good knowledge of hospitality industry standards. Excellent written and oral communication skills. Outstanding organizational and interpersonal skills. Exceptional time-management skills.

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