Job Description

Key Responsibilities:

• Ensure guests are informed about all services and activities available.
• Handle guest complaints and feedback with a professional and positive attitude.
• Assist guests with bookings, reservations, and itinerary planning.
• Coordinate with internal teams and external partners to fulfill guest requirements.
• Maintain accurate records of guest interactions and transactions.
• Communicate effectively with guests through various channels (phone, email, in-person).
• Provide clear and concise information about destinations, services, and policies.
• Resolve guest issues promptly and efficiently, ensuring a satisfactory resolution.
• Anticipate guest needs and offer proactive solutions.
• Ensure a welcoming and pleasant atmosphere for all guests.
• Maintain high standards of cleanliness and order in guest areas.
• Collect and analyze guest feedback to improve service quality.
• Suggest and implement improvements to enhance guest satisfaction.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• Proven experience in a guest relations or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using CRM software and MS Office Suite.
• Fluency in English; additional languages are a plus.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person