Job Description

POSITION IS OPEN FOR FEMALES ONLY

Job Title:

Guest Relation Executive

Department:

Food & Beverage

Location:

New Town, Kolkata

Reports To:

Restaurant Manager

Job Summary:

The Guest Relation Executive is responsible for ensuring exceptional guest experiences by creating a welcoming environment, addressing guest needs, and resolving any concerns in a professional and timely manner. This role involves interacting with guests, understanding their preferences, and coordinating with other departments to deliver high-quality service standards in line with the organization's vision and goals.

Key Responsibilities: Guest Engagement:

• Welcome guests warmly and ensure a positive first impression.
• Escort guests to their tables and assist with seating arrangements.
• Maintain a friendly and approachable demeanor to create an inviting atmosphere.

Service Excellence:

• Anticipate guest needs and respond promptly to inquiries or requests.
• Provide information on menu items, daily specials, and promotions.
• Ensure guest preferences are documented and met, including dietary restrictions or special occasions.

Conflict Resolution:

• Handle guest complaints and concerns tactfully and professionally.
• Escalate unresolved issues to the appropriate management personnel for prompt resolution.

Communication & Coordination:

• Liaise with kitchen and service staff to ensure seamless operations.
• Communicate guest feedback and suggestions to management for continuous improvement.
• Assist in managing reservations, including group bookings or special events.

Operational Support:

• Ensure the cleanliness and presentation of the dining area.
• Assist in upselling menu items, beverages, or promotional offers.
• Maintain accurate guest records, including feedback and preferences, in the database.

Qualifications & Skills:Education & Experience:

• Bachelor's degree or diploma in Hospitality Management, F&B, or a related field preferred.
• Minimum 1-3 years of experience in a similar role in the F&B or hospitality industry.

Skills:

• Exceptional interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Attention to detail with a focus on guest satisfaction.
• Multilingual abilities are advantageous.

Key Attributes:

• Polished and professional appearance.
• Positive attitude with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and manage time effectively.
• Flexibility to work evenings, weekends, and holidays as required.

Performance Metrics:

• Guest satisfaction scores and feedback.
• Timeliness and effectiveness in resolving guest concerns.
• Contribution to revenue through upselling or promotions.
• Adherence to company service standards and protocols.

Work Environment:

• Fast-paced restaurant or dining setting.
• Standing and walking for extended periods.
• Interaction with diverse guests and staff.

POSITION IS OPEN FOR FEMALES ONLY

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9147017012