• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, areas, and venues and promote services
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to the Guest Relations Manager when needed.
• Record information in the logbook daily.
• Ensure compliance with health and quality standards.
Job Types: Full-time, Permanent
Pay: ?13,000.00 - ?18,000.00 per month
Benefits:
• Food provided
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Morning shift
Supplemental Pay:
• Yearly bonus
Work Location: In person
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