Job Description

Job Title: Guest Relation Executive
Location: Pune
Experience: 0 - 1year or moreInterested candidates can share their resume on 9372473986 (WhatsApp) or tanvi.belwalkar@flaminginfinite.comKey Responsibilities:

• Greeting & Assistance: Welcome guests warmly, assist them with placing orders, explain menu items, and help them navigate the restaurant's services.
• Order Coordination: Ensure orders are accurate, handle special requests, and follow up to ensure quick service.
• Customer Service: Address guest inquiries, handle complaints professionally, and ensure issues are resolved promptly to enhance the overall guest experience.
• Complaint Handling: Manage customer complaints efficiently, offering quick solutions, and escalate major issues when necessary.
• Cleanliness & Ambiance: Monitor the restaurant's cleanliness and coordinate with staff to maintain a neat and welcoming environment for guests.
• Feedback Collection: Collect guest feedback and pass on suggestions or concerns to the management for service improvements.
• Service Recovery: Proactively handle service delays or mistakes by offering compensation where necessary, ensuring guest satisfaction.

• Excellent communication (English & Hindi) and interpersonal skills
• Ability to handle pressure in a fast-paced QSR environment
• Problem-solving and multitasking skills
• Familiarity with POS systems and basic hygiene standards
• Customer-centric mindset and attention to detail

• High school diploma or higher education in Hospitality/Customer Service (preferred)
• Experience in customer service or a similar role in QSR is an advantage
• Fluent in English and local language(s)

Flamingo Infinite