Job Description

Looking for Guest Relationship Executive at Bhubaneswar

Location- Bhubaneswar(Kalinga Vihar)

Shift- Night Shift & Afternoon shift

Interested candidate can email their details or what's app to +91-8287532474 along with your resume and picture

Key Responsibilities:

• Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
• Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.
• Identify VIP and corporate guests and provide special attention and services as required.
• Develop and maintain strong relationships with corporate clients and regular guests.
• Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
• Collaborate with relevant hotel departments to address guest issues effectively.
• Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
• Facilitate reservations for hotel services such as dining, spa, or business facilities.
• Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
• Compile and report guest feedback to relevant departments for continuous improvement.
• Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
• Ensure that all arrangements meet or exceed guest expectations.
• Promote and enrol guests in the hotel's loyalty programs.
• Recognize and reward repeat guests with personalized amenities and special privileges.
• Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management.
• Prepare regular reports on guest interactions and feedback for management review.

Job Types: Full-time, Internship, Contractual / Temporary

Pay: ?10,000.00 - ?22,920.82 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Evening shift
• Night shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8287532474
Expected Start Date: 23/12/2024