Job Description

1. Welcome and Reception:

? Greet patients, visitors, and staff with a friendly and professional demeanour.

? Ensure a warm and welcoming atmosphere in the hospital lobby and waiting

areas.

? Provide assistance with inquiries and guide individuals to their respective

destinations.

2. Information and Assistance:

? Act as a primary point of contact for information regarding hospital services,

facilities, and policies.

? Assist patients and their families in completing necessary paperwork and

forms.

? Provide information about local amenities, transportation, and accommodation

options.

3. Problem Resolution:

? Address and resolve guest concerns or complaints promptly and effectively.

? Collaborate with relevant departments to ensure timely resolution of issues.

4. Patient Liaison:

? Act as a liaison between patients, their families, and the healthcare providers.

? Communicate patient needs and preferences to the appropriate medical and

support staff.

5. Appointment Scheduling:

? Assist in scheduling appointments and coordinate with various departments to

ensure smooth scheduling processes.

6. Visitor Management:

? Implement and manage visitor policies, ensuring compliance with hospital

regulations.

? Monitor and control visitor access in restricted areas.

7. Feedback Collection:

? Gather feedback from patients and visitors to identify areas for improvement.

? Provide regular reports to the management regarding guest satisfaction and

areas of concern.

8. Collaboration with Other Departments:

? Work closely with various hospital departments to coordinate guest-related

activities.

? Collaborate with administrative staff to ensure a seamless experience for all

visitors.

Job Types: Full-time, Permanent

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person