Job Description

Job Designation: Guest Relation Executive (Restaurant)

:

The Guest Service Associate is the primary point of contact for customers in the restaurant. They ensure a warm and welcoming dining experience by assisting guests at every stage of their visit. This role demands excellent communication, a customer-first mindset, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Welcoming Guests:

Greet customers warmly upon arrival and escort them to their tables.

Provide a welcoming ambiance and ensure guests feel comfortable.

Menu Explanation:

Present the menu and provide detailed explanations of dishes, including ingredients and preparation methods.

Offer recommendations based on guests' preferences or dietary requirements.

Order Taking:

Accurately take orders from guests and ensure they are communicated clearly to the kitchen staff.

Handle special requests and modifications as per guest requirements.

Food Service:

Serve food and beverages promptly, ensuring presentation and service quality meet restaurant standards.

Anticipate and address guests' needs during their meal.

Billing and Payments:

Present bills to customers, explain charges if necessary, and process payments efficiently.

Handle cash, card, or digital transactions while ensuring accuracy.

Customer Satisfaction:

Regularly check on guests to ensure satisfaction with food and service.

Address complaints or issues swiftly and professionally to maintain a positive dining experience.

Customer Interaction and Relationship Building:

Build rapport with regular customers and gather feedback to improve service.

Handle inquiries and provide information about the restaurant, promotions, or events.

Key Skills and Competencies:

Excellent interpersonal and communication skills.

Must have two and four wheeler license.

Ability to remain calm under pressure and manage a fast-paced environment.

Strong attention to detail and organizational skills.

Proactive problem-solving and customer service abilities.

Basic understanding of billing systems and cash handling.

Reporting To:

Restaurant Manager

Job Type: Full-time

Pay: ?15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Application Question(s):

• Do you have two wheeler and four wheeler license?

Experience:

• Hotel: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Speak with the employer
+91 8606660843
Expected Start Date: 02/01/2025