Job Description

: Guest Relation Executive

Position: Guest Relation Executive
Reports to: Front Office Manager / Guest Relations Manager
Location: [Hotel/Resort Name, Location]

Job Summary:
The Guest Relation Executive is responsible for providing exceptional service to guests, ensuring their stay is pleasant and memorable. The role involves welcoming guests, addressing their needs, resolving complaints, and providing information about the hotel's services and local attractions. The ideal candidate will have excellent communication skills, a friendly demeanor, and a proactive approach to enhancing guest experiences.

Key Responsibilities:

• Guest Interaction:
• Greet guests warmly upon arrival and ensure a smooth check-in process.
• Escort guests to their rooms and provide a detailed orientation of the hotel's facilities.
• Anticipate guest needs and respond to requests promptly and professionally.
• Follow up with guests throughout their stay to ensure satisfaction and address any issues.
• Complaint Resolution:
• Handle guest complaints with a calm and positive attitude.
• Investigate and resolve issues to the guest's satisfaction, escalating to the appropriate manager when necessary.
• Record complaints and resolutions in the system to monitor patterns and improve service.
• Information and Assistance:
• Provide guests with information about hotel services, local attractions, dining options, and transportation.
• Assist guests with booking reservations for dining, entertainment, and tours.
• Coordinate special requests and arrangements for VIP guests, celebrations, and special occasions.
• Communication and Coordination:
• Liaise with other departments (housekeeping, food and beverage, concierge, etc.) to ensure guest needs are met.
• Communicate effectively with team members to provide seamless service.
• Update guest profiles with preferences and feedback for personalized service.
• Administrative Duties:
• Maintain accurate records of guest interactions and activities.
• Prepare and present daily reports to the management team.
• Assist in managing the guest feedback system, compiling data and identifying areas for improvement.

Qualifications:

• Experience: Minimum of 2-3 years in the hospitality industry, preferably in a guest-facing role.
• Education: High school diploma or equivalent; degree in hospitality management is a plus.
• Skills:
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in using hotel management software and Microsoft Office Suite.
• Ability to work under pressure and handle multiple tasks simultaneously.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 9074953258