Job Description

• 30 days - Understand the visit is leisure, celebration etc and accordingly upsell and email/whatapp all option. Confirm as host and SPOC till arrival and stay.
• 7 days - Confirm arrival details and also experience plan /share itinerary of booking done with recommended options to plan. Share link to policies.
• Day 0 - Confirm travel, logistic details, coordination from the time of leaving the airport, complimentary coffee at CDV, Parking and reaching coordination.
• Day +1 - Greet and share itinerary and coordinate the experience
• Day-till check-out - coordinate the experience, collect feedback
• Action any complaint, feedback before they leave
• Coordinate the experience and administration of experiences during guest stay for delivery of experience as per expectations. Understand the experience P2P - (Parking to Parking)
• To understand each customer's preferences including food, ambience and align the staff and services (BTTR - best time to call, HK, dinner time etc..)
• To coordinate with site operations, housekeeping, front office, to ensure guest experience
• Build Hospitality as a culture which is beyond service.
• To demonstrate flexibility in work durations.
• To use the hotel resources to maximize guest's satisfaction & optimize revenues.
• To upsell experiences, represent the hotel in the market place and develop relationships with accounts.
• To note, acknowledge and record and analyse customer feedback.
• To suggest areas and departments which need improvement to upscale experience.
• To provide management with regular reports on the business operations
• To ensure overall safety and security of all the staff and guests.
• To track guest complaints and analyse the root cause and share
• To move around and interact with guests to understand

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Joining bonus
• Performance bonus
• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Speak with the employer
+91 8446151753