Job Description

Qualification - Any Degree

Experience - 2+years
Preference given to only Mysuru candidates

Roles and Responsibilities -

• Ensuring a positive guest ex perience throughout their stay or visit
• Handling guest inquiries, requests, and complaints promptly and effectively
• Resolving any issues that arise during a guest's stay.
• Ensuring that all staff members provide excellent customer service and adhere to company policies.
• Coordinating special services for VIP guests,
• Acting as a liaison between guests and management, conveying guest feedback and concerns to the appropriate departments.
• Implementing strategies to improve guest satisfaction based on feedback and reviews.
• Maintaining high standards of cleanliness, comfort, and service in guest areas
• Conducting regular inspections of guest rooms and public areas to ensure they meet company standards.
• Handling emergency situations calmly and efficiently, such as medical emergencies or facility issues affecting guests.
• Building strong relationships with repeat guests and corporate clients.

Skills required -
1. Proven work experience as a Guest Relations Supervisor or similar role.
2. Understanding of all management best practices and relevant laws.
3. Proficiency in English and Kannada; knowledge of other languages is a plus.
4. Customer service drive with outstanding communication and active listening skills.
5. Excellent problem-solving and multitasking skills.
6. Leadership skills along with the ability to motivate a team into high performance.
7. Ability to work flexible hours.
8. Strong sense of responsibility and a professional presentation

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person