Job Description

: Guest Relations Executive (GRE)

Company: NC Realty
Location: Gurgaon, Haryana, India
Industry: Hotel or Aviation (Frankfinn, British Airways, Air France/KLM)

Position Overview:

The Guest Relations Executive (GRE) at NC Realty plays a pivotal role in ensuring that guests have an exceptional experience from the moment they arrive until they depart. This role is suitable for dynamic, enthusiastic females aged between 20 to 26 years who possess excellent communication skills and a passion for hospitality and customer service.

Key Responsibilities:

• Guest Reception and Check-in:
• Warmly welcome guests upon arrival.
• Assist with the check-in process and ensure all details are accurately recorded.
• Provide information about the hotel/aviation facilities, services, and local attractions.
• Guest Assistance:
• Address guest inquiries and resolve any issues promptly and efficiently.
• Coordinate with other departments to ensure guest requests are met.
• Arrange for special services like transportation, restaurant reservations, and excursions.
• Relationship Management:
• Develop and maintain positive relationships with guests to enhance their experience.
• Collect and record guest feedback and share it with the management team for continuous improvement.
• Communication:
• Maintain clear and effective communication with guests and internal teams.
• Handle guest complaints with a calm and professional demeanor, aiming for quick resolution.
• Promotions and Services:
• Inform guests about ongoing promotions, events, and services offered by the company.
• Upsell additional services and amenities to enhance the guest experience.

Requirements:

• Age: 20 to 26 years
• Gender: Female
• Education: A degree or diploma in hospitality, tourism, or a related field is preferred.
• Experience: Previous experience in a customer service role, preferably in the hotel or aviation industry (Frankfinn, British Airways, Air France/KLM), is advantageous.
• Skills:
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in English; additional languages are a plus.
• Ability to multitask and manage time effectively.
• A friendly and approachable personality with a professional appearance.

Working Conditions:

• Location: Gurgaon, Haryana
• Work Hours: Shift-based, including weekends and holidays as required.
• Environment: Fast-paced and dynamic, requiring the ability to handle stressful situations gracefully.

Benefits:

• Competitive salary package.
• Professional development opportunities.
• A supportive and collaborative work environment.
• Opportunities for career advancement within the company.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• Hotel and Aviation Industry: 2 years (Preferred)

Work Location: In person