Guest Experience Manager
Job Description
Summary
Customize and personalize stay experiences for all World of Hyatt members and VIP guests on and off property in order to create memorable experiences and enhance customer satisfaction as well as guest loyalty. Works closely with all operational departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Coordinate with various areas of the hotel to enhance the guest experience in order to create memorable stay experience at the resort. Work closely with Room Division manager / General Manager and management team to set and / or implement policies, procedures to enhance guest experience.
Qualifications
Ideally with a relevant university degree or diploma in Leisure management or Hospitality/Tourism management. Minimum 2 years work experience as Assistant Guest Experience Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.
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Job Detail
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Job IdJD3394839
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKL, IN, India
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EducationNot mentioned
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ExperienceYear