Job Description

About the role

GSOC Manager

Location - Hyderabad #LI Hybrid

About the Role:

The GSOC Security Operations Center (GSOC) Manager leads the day-to-day activities of assigned shifts in the client GSOC(Novartis). This position is responsible for line-level supervision of up to twenty operators, including Event monitoring and Alarm monitoring Team leaders. The GSOC Manager assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure under the supervision of REFS Security. This job position is responsible for managing the operations, systems, and personnel within the GSOC.

Key Responsibilities:

• Conduct shift briefings to provide updates, assignments, training, and uniform compliance. Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for Novartis locations globally.
• Customize and update licensed services like Everbridge, Travel Tracker, etc. as per emerging situations. Regular check, maintenance, clean up, and upgradation of all Templates and Variables in Everbridge.
• Draft and send emergency mass notifications and other crisis communications as laid down in protocols. Assist Region Heads of Protective Security with the development and/or revision of security operation center processes, protocols, and systems. Independently manage communication support relationships with regional leadership, including maintaining regular communications, requirements meetings, and other engagements necessary to ensure the flow of information.
• Work with Global Crisis communications and NEM teams to ensure an accurate and timely flow of information in times of crisis. Responsible for training and development of analysts on all GSOC operations. Conduct performance assessments and grade all analysts.
• Ensure systems are in place and maintained to properly document Novartis obligations. Coordinate software/hardware updates of GSOC systems. Responsible for maintaining written procedures for all processes within the GSOC.

Role Requirements

Essential Requirements:

• Strong organizational skills, planning, and overall project tracking and management. Strong understanding and application of Security and crisis management principles, practices, and standards.
• Strong management capabilities of low-level experience Security employees. Ability to communicate efficiently in English: speech, writing, and presentation.
• Proficient in spreadsheet, database, graphics, and word processing abilities. Strong experience with CCTV, card access, mass notification, and global intelligence software (NC4).
• Graduate in any field. Preferred Postgraduate. Law Enforcement or military experience is preferred but not necessary
• Minimum five years of experience in SOC environment with at least three years in a managerial role.
• Experience working with global risk intelligence, and incident response. Must be proficient in Microsoft Office (Word, Excel, PowerPoint) and other applicable Microsoft applications.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people\'s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates who drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You\'ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Functional Area

Facilities & Administration

Division

Operations

Business Unit

Real Estate

Employment Type

Regular

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis