Job Description

:Process : GSO L1 Transaction Screening leadRole : Vice President (603)J.P. Morgan is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients\' interests first.Your primary responsibility will be to manage the day-to-day Operations for Global Screening Operations, Level 1 team in Mumbai. You will own and manage the business deliverables. You will be managing a team of about 45 staff with 2-4 direct reports. You will closely coordinate and work with other client operations sites to ensure business goals and objectives are met.Your Key Responsibilities would include: -

• Ensuring BAU Execution to be best in class. Publishing of periodic metrics as required and tracking reasons for deviation from agreed levels.
• Responding to routine queries/escalations/ client complaints and ensuring resolution of the same.
• Identify opportunities for process efficiency & implement in a controlled manner
• Exhibit effective communication with key stakeholders
• Work in partnership with Local/Global OCM team for QA Tests, MIS, Audit etc
• Work directly with senior managers to identify technology, resource and/or process needs. Identify opportunities for improvements in the process and recommend solutions
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Take a proactive approach to problem solving, taking ownership of issues and demonstrating willingness to follow through to an outcome. Escalate issues as appropriate.
• Participate in any other GSO aligned initiatives as necessary
• Constant and regular review for direct reports and larger team. Set and manage expectations and lead through accountability.
• Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration
• Participate in meetings at operational and project level, partner with GSO Transformation and provide regular continuous feedback on operational issues for smooth roll out of Projects impacting production team.
• Responsible for overall Performance Management and Talent Review process

Qualifications

• Bachelor's degree in finance / accounting and M.B.A preferred - 15+ years experience in financial services industry.
• Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of compliance /sanctions screening is a plus)
• Working knowledge of SWIFT & international payment conventions
• Understanding of business applications of AI/ML is required
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
• Experience of working with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Excellent written & oral communication skills and Strong analytical skills
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Knowledge of MS Access, Excel, PowerPoint, and Word

Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase