Job Description

Location: Aurangabad, Goa, Jaipur, Panchkula, Gurgaon


Your Role:


As a F & B associate you will be responsible to provide timely Food and Beverage service delivery to guests according to established standards, policies and procedures. Responsibilities will include:


• Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations.
• Record guest orders accurately and relay them to the kitchen or bar staff. Ensure that special dietary requirements or requests are noted and communicated.
• Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing.
• Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins.
• Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries.
• Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue.
• Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues.
• Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests.
• Adhere to food safety and hygiene standards, as well as any legal or hotel-specific regulations related to alcohol service.
• Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service.
• Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience.
• Assist with promoting special promotions, events, or new menu items to guests.

Skills & Requirements:


• Hotel Management and/or skill relevant education preferred
• Pleasing personality and good communication skills
• Computer dexterity: MS Office (Word, Excel, PPT)
• Prior relevant hospitality experience in position of application.

Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)