Job Description

for Guest Service Associate (GSA) in Food & Beverage Service

Position Title : Guest Service Associate (F&B Service)
Department : Food & Beverage Service
Reports To : F&B Supervisor / Restaurant Manager

Job Summary

The Guest Service Associate (GSA) in the F&B department is responsible for delivering exceptional service to guests in the restaurant, bar, banquets, or any other F&B outlet. The role involves taking orders, serving food and beverages, maintaining cleanliness, and ensuring a delightful dining experience for guests.

Key Responsibilities

• Guest Interaction
• Greet guests warmly and ensure they feel welcomed.
• Provide personalized service and anticipate guest needs.
• Address guest queries and complaints efficiently and politely.
• Order Taking and Serving
• Present menus and assist guests in making choices.
• Take orders accurately and relay them to the kitchen or bar.
• Serve food and beverages promptly while adhering to service standards.
• Table Setup and Maintenance
• Set up tables before service with the required cutlery, crockery, and glassware.
• Clear tables after meals and reset for the next service.
• Ensure the cleanliness and tidiness of the dining area at all times.
• Knowledge and Promotion
• Stay informed about the menu, daily specials, and ongoing promotions.
• Upsell food and beverage items to enhance guest experience and revenue.
• Team Coordination
• Work collaboratively with kitchen staff, bartenders, and other team members.
• Support colleagues during busy periods and ensure smooth service flow.
• Health and Safety Compliance
• Follow hygiene and sanitation standards in handling food and beverages.
• Comply with safety regulations and handle equipment responsibly.

Qualifications and Skills

• Educational Background
• Minimum: High school diploma or equivalent.
• Preferred: Diploma/Degree in Hotel Management or F&B Service.
• Experience
• Prior experience in F&B service or hospitality is an advantage.
• Skills and Attributes
• Excellent communication and interpersonal skills.
• Positive attitude, attentiveness, and ability to work under pressure.
• Basic knowledge of food and beverage products.
• Physical Requirements
• Ability to stand and walk for extended periods.
• Capability to lift and carry trays, plates, and other service-related items.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person