Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!xe2x80x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.xe2x80x8bBy joining us, you will become a Heartistxc2xae, because hospitality is, first and foremost, a work of heart.xe2x80x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!xe2x80x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.xe2x80x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,xe2x80x8b
Join us and become a Heartistxc2xae.We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Food & Beverage department in Mysuru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests while maintaining the highest standards of service and efficiency.

• Greet and escort guests to their tables, providing a warm and professional welcome
• Take food and beverage orders accurately, demonstrating knowledge of menu items and daily specials
• Serve food and beverages promptly and according to established service standards
• Maintain cleanliness and proper setup of tables, side stations, and dining areas
• Process payments and handle cash and credit transactions efficiently
• Collaborate with kitchen staff to ensure timely and accurate food preparation
• Address guest inquiries and concerns promptly and professionally
• Upsell menu items and promote special offers to maximize revenue
• Adhere to food safety and hygiene standards (HACCP)
• Assist in opening and closing procedures of the restaurant
• Support other F&B outlets during peak times or as required
• Attend regular team meetings and training sessions to stay updated on service standards and hotel policies

Qualifications

• Service-focused personality with a passion for hospitality
• Minimum 1 year of work experience in hotel operations or related food service role
• Relevant degree or diploma in Hospitality or Tourism Management is preferred
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Thorough knowledge of food and beverage service standards
• Basic math skills for handling financial transactions
• Flexibility to work various shifts, including weekends and holidays
• Attention to detail and strong organizational skills
• Team player with a collaborative attitude
• Proficiency in English; knowledge of additional languages is a plus
• Ability to stand for extended periods and lift up to 25 pounds

Additional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor