Job Description

DescriptionPosition at GroupMOverview of the Job:Finecast is a leading addressable TV company which enables advertisers to precision targetviewers across on-demand, linear and live streaming TV environments. Finecast givesadvertisers the ability to deliver targeted ads to audiences watching TV content acrossmultiple broadcasters, connected devices, set top boxes, over-the-top providers and gameconsoles - all through a single point of access.Finecast optimises delivery across the entire addressable TV marketplace. With access tohundreds of different targeting segments, from socio-economic to life stage, purchase andfinancial data, advertisers can identify and reach viewers whenever and wherever they arewatching. Finecast is part of GroupM, the media investment group of WPP.The role of the Client Success Manager is dual function, designed to support the successand growth of client accounts as well as achieve the operational success of client campaigns.As the gatekeeper between Finecast and its clients, the Client Success Manager\'s duties areto delight the client with exceptional results, providing full service, working with the strategyteam from brief stage through to activation and providing post campaign reporting andanalysis to a designated patch of clients.The successful candidate will enjoy a large degree of independence and is expected toexecute proactively against assigned projects.Reporting of the role:National HeadLocation: Delhi/Mumbai or Bangalore3 best things about the job:We put people first:o Family and friends always come first. We support colleagues when they need to do whatneeds to be done. Because all of us are parents, children, siblings, partners and friends too.We are supportive, open, and inclusive, embracing the differences and similarities of eachFinecaster.

• Doers who think big

o Dreams are essential, but fruitless without the will to turn them into reality. We think bigbut know that achieving our goals will require us to be grounded. We nurture and train ourteam to be the leader in addressable TV. We are doers. We move fast and get things done.

• Always advancing

o We are committed to progress and take responsibility for it ourselves. We are curiousbecause asking the right questions helps us solve challenges. We\'re okay with taking calculated risks. We will make mistakes and that\'s fine if we learn from them and grow. Our curiosity takes us beyond our job descriptions. We are not algorithms; we are originators of the future state of advanced TV.Measures of success - In three months: \xc2\xb7Develop points of view to give guidance on core topics like audience, inventory, data sources, frequency management and measurement \xc2\xb7 Help build and then maintain strong collateral pieces relevant to the group, agencies, and clients by liaising with product team members to understand proposition, product features and KPIs. \xc2\xb7 Operate as a knowledge leader in the Addressable TV space and can explain complex business model, tools, and concepts simply \xc2\xb7 Interrogate the brief, build out targeting, pricing and media plans, rationales and respond to agencies, ensuring key client SLAs are being achieved in a timely mannerIn six months: \xc2\xb7Proactively manage campaign launch activities, responsible for client campaigns going live and which requires top-class attention to detail, confidence, and organization to ensure that all internal and external teams provide what is needed to get the campaign live. \xc2\xb7 The Client Services team, along with the Operations team have ultimate responsibility for campaign delivery and pacing. The Client Services Manager will be responsible for monitoring campaign performance and ensuring that action is taken in the event of underperformance/pacing. \xc2\xb7 The Client Services Manager gathers all mid and final performance statistics and delivers this back to the client. This reporting needs to be insightful, and proactively look at ways to deliver roll-out success. The Client Services Manager is also charged with billing and reconciliation.In 12 months: \xc2\xb7Continually review the measures of success for each campaign you propose, analyse the data you have available to you and provide consistent communications into the agency that glean learnings and support your campaign recommendation. \xc2\xb7 Foster good working relationships with agency teams and manage their expectations ensuring Finecast SLAs are being adopted and adhered to \xc2\xb7 Work with a diverse range of clients, building relationships with key personnel to understand their needs \xc2\xb7 Understand and co-ordinate agency feedback regularly \xc2\xb7 Work with key stakeholders to ensure that Finecast products are adopted across all relevant clients \xc2\xb7 Keep agencies updated on changes with both products and the Addressable TV marketResponsibilities of the role:The successful candidate brings experience in Account Management, Campaign Planning and Campaign Delivery, ideally with a strong background in AV media market, dynamics and competition. Advertising experience is required, along with sound knowledge and experience of the Australian advertising market. They will have the ability to develop and maintain long standing and valuable relationships with agencies and clients and have a proven track record in establishing high levels of client satisfaction.What you will need: \xc2\xb7Understanding of the AV space, including experience of strategic decision-making regarding campaign planning with senior agency planners and independent clients \xc2\xb7 Ability to work independently with limited input once objectives have been set \xc2\xb7 Agency or account management experience \xc2\xb7 Articulate & strong communicator and capable of building relationships with clients \xc2\xb7 Personable person with capacity to communicate clearly and be assertive with internal and external parties \xc2\xb7 Attention to detail with regards media booking, finance and campaign delivery \xc2\xb7 Resilient and energetic \xc2\xb7 Strong sense of initiative and personal ownership \xc2\xb7 Dedicated to attaining team and personal goals \xc2\xb7 Focussed but able to maintain perspective \xc2\xb7 With a positive \'can do\' attitude, enforce and inspire high-standards of behaviour and professionalism across the team; e.g. written and verbal communication and time-keeping About GroupM GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.Discover more about GroupM atFollow @GroupMAPAC on TwitterFollow GroupM on LinkedIn - https://www.linkedin.com/company/groupm

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