Job Description

• Bachelor's degree with good academic record
• 5+ years of operations and real-time management experience
• Demonstrated ability to work in a team and assist team members on complex issues
• Ability to communicate findings and concepts to Senior Leadership
• Basic to moderate dive deep, data interpretation, logical reasoning and analytical skill set
• Proficient in MS Excel, SQL and working on databases (good to have)
• Flexibility to work in a 24x7 environment


How often have you had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? If so, the CXQO Command Center (CCC) team is looking for a people to fix the issues impacting customer experience in real time and plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes.



Key job responsibilities

We are seeking an entrepreneurial and motivated individual with a strong operations and real-time management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail



• Manage a team to continuously monitor the real time network performance and take actions to mitigate any risk to metrics and customer experience
• Manage the CCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and customer experience
• Manage Large Scale Events by running conference calls with different teams to mitigate risks to metrics, customer experience and associate experience
• Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities
• Manage a team to plan and execute the identified projects by working with various teams
• Comfortable in writing daily business review documents and preparing reports for Senior leadership
• Dive deep into data/process, identify problems and identify solution if possible and present to leadership
• Effectively manage performance and develop the team


About the team

We are an internal facing team that is at the core of Amazon's Just Walk Out Technology that powers Amazon Go. Go introduces a new retail shopping paradigm with no lines and no checkout. You simply use the Amazon Go app to enter the store, take what you want from our selection of fresh, delicious meals and grocery essentials, and go.



• Ability to manage ambiguous situation and projects
• Enjoys driving projects and initiatives forward, finds a way to get to "yes"
• Experience working with a high-growth, fast paced company
• SQL, VBA or any other programming language
• Experience in Workforce and Project Management