• Pune, India
• DOP
• 3079579

Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team\xe2\x80\x99s performance to continuous KPI achievement
Managing day-to-day operations \xe2\x80\x93 ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
Able to adapt quickly to changes in workflows/processes/procedures/product features
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Clearly outline current performance drivers of their market and actions to improve
Maintain a professional and personable demeanor at all times


Roles & Responsibilities:


Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team\xe2\x80\x99s performance to continuous KPI achievement
Managing day-to-day operations \xe2\x80\x93 ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
Able to adapt quickly to changes in workflows/processes/procedures/product features
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
Clearly outline current performance drivers of their market and actions to improve
Maintain a professional and personable demeanor at all times

Qualifications:


Group Leader
B2
Voice
24/7 US Time Zone
Graduate
5+ Years
BPO Experience in Networking domain

Order Management(Comms)

BPO Experience in Networking domain


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