Job Description

Driver-partners are our most important customers, and we strive to provide an outstanding experience for them. Greenlight Hubs help new drivers get on the road for the first time, build engagement with the platform over time, and be the home base for the drive partner when they need a helping hand. Our hubs are a one-stop shop for partners to get activated, receive support, and learn more about Uber.A Greenlight Manager wears multiple hats, Driving large scale programs and managing daily GL operations.Majority of your focus will be on developing and leading strategic programs that drive large-scale improvements in the driver-partner experience. You will build and execute program roadmaps, collaborate with internal teams, and ensure measurable impact on key performance metrics.At the same time, you will oversee the day-to-day management of Greenlight Hub operations, leading and mentoring a team of Greenlight Specialists and Experts to provide top-tier customer support. Your team will not only solve immediate issues but also work proactively to identify root causes, implement solutions, and strengthen the Uber brand\'s connection with the driver community.You will work together with many cross-functional teams to make sure your Greenlight Hubs are meeting their market\'s needs in terms of onboarding, driver engagement, and any other local events or needs.What the Candidate Will Do: * Strategic program leadership. Lead large-scale, high-impact programs focused on improving the driver-partner experience across India and South Asia

• Roadmap development: Build and manage the strategic program roadmap, aligning initiatives with business goals and market needs
• Cross-functional collaboration: Work closely with internal teams to ensure seamless execution of programs and stakeholder alignment
• Impact measurement: Track key performance metrics and publish results to showcase program success and drive continuous improvement
• Team Management: Lead a multi-city team of Program specialists and GL experts to build \'Uber Brand\' experience in the Greenlight Hubs
• Operation Ownership: Continuously raise the bar of our in-person and phone support operations to drive efficiency and support quality. Strengthen performance through process development and innovation
• Drive Culture: Make our Greenlights phenomenal places to work by developing employee engagement action plans

Basic Qualifications: * Work Experience: At least 5 years of meaningful experience in Retail or Service Operations in Business-to-consumer organizations

• Team Management: Proven capability of managing mid-size teams
• Ownership: You\'re a self-starter. You\'re ready for the autonomy that comes with building new programs within Uber with minimal oversight
• Analytical Skills: You\'re an analytical problem-solver. You quickly identify key metrics of success, digest complex data sets, and build data-driven action plans to respond to market conditions

Preferred Qualifications: * Communication: You\'re word-savvy and an excellent communicator. You\'re eloquent and able to strike the perfect tone, whether you\'re responding to inquiries or explaining a new policy. Fluent in English, knowledge of any major regional language (South India) is a plus.

• Perseverance: You stay poised and calm. You follow through on tasks and view challenges as opportunities. You\'re process-oriented. You have outstanding interpersonal skills and constantly look to keep improving systems

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let\'s move the world forward, together.Offices continue to be central to collaboration and Uber\'s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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