Bpo Quality Analyst Jobs At Chennai 2024
Job Description
BPO Quality Analyst jobs at chennai 2024
JD:
Experience: 0 -2 years (at least 2 years of experience into Quality Analyst)
Mandates:
1. Fulltime Graduation
2. Any language
Job Type: Permanent
Work Location: Ambattur (Chennai)
Salary : 15k to 20k
Shift: Day Shift
Responsibilities:
Evaluate and monitor the performance of BPO agents to ensure they meet quality standards.
Provide constructive feedback and coaching to agents for continuous improvement.
Analyze data from quality assessments to identify trends and areas for enhancement.
Collaborate on process improvement initiatives to enhance efficiency.
Assist in designing and delivering training programs for agent development.
Ensure agents comply with industry regulations and standards.
Investigate and address the root causes of quality issues.
Analyze customer feedback to identify areas for service improvement.
Maintain accurate records of quality evaluations and improvement initiatives.
Establish an ongoing process for. continuous monitoring and improvement.
Collaborate with various departments to align quality initiatives with business goals.
Qualifications:
Previous experience in a BPO quality role.
Strong analytical and communication skills.
Knowledge of industry regulations
Graduate (Fulltime)
Chennai - Ambattur
Regards,
Nedhra -HR
89251 and 14937
Skills Required
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Job Detail
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Job IdJD3429418
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IndustryFresher/Trainee
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Total Positions10
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Job Type:Full Time
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Salary:25000-30000
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Employment StatusPermanent
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Job Locationchennai, India
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EducationB.Tech/B.E
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Experience0 - 3 Year
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Apply ByDec 15, 2024
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Job Posting DateAug 15, 2024