Looking For Candidates For Voice Process Executive Position
Job Description
Looking for Candidates for Voice Process Executive Position
Responsibilities
1. Customer Support: Handle inbound and outbound calls regarding product inquiries, order status, billing questions, and general support.
2. Active Listening: Understand customer needs, providing accurate information and assistance professionally.
3. Issue Resolution: Address customer concerns, complaints, and escalations to ensure timely resolution and satisfaction.
4. Record Keeping: Maintain detailed records of customer interactions and transactions in the CRM system.
5. Cross-Functional Collaboration: Work with various teams to resolve complex issues and enhance service delivery.
6. Sales Opportunities: Identify opportunities to upsell or cross-sell products and services based on customer needs.
7. Product Knowledge: Stay informed on product features, promotions, and company policies to provide accurate information.
Role: Voice Process Executive
Experience: 1 to 4 yrs
Qualification: Any Basic Degree
Salary: From 18K per Month
Job Type: Full time, Permanent Job
Location: Chennai
Interested Candidates Can Contact the HR for further Details
HR - Preetha
63855 80670
infohrpreetha29@gmail.com
Skills Required
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Job Detail
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Job IdJD3460662
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IndustryBPO/ITES
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Total Positions9
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Job Type:Full Time
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Salary:15000-20000
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Employment StatusPermanent
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Job LocationChennai, India
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EducationAny Graduate
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Experience1 - 4 Year
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Apply ByJan 25, 2025
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Job Posting DateSep 25, 2024